Photographer or Creative Wanted For Account Manager Position

  • Admin
  • Chicago, United States

Photographer or Creative Wanted For Account Manager Position

Job description

What's The Job?

The Account Manager role at Products On White Photography (POW) is about helping businesses get awesome photos for their marketing or website using our unique services.   Understanding how to utilize our studio strengths and crafting orders to fit the POW process is important to guiding customers on how best to use our photography service. You will put yourself in their shoes as a business owner selling a product online and provide advice based on your knowledge of deep photography.


The day to day job is communication-based; replying to emails, taking phone calls, conducting demos, preparing estimates, and reviewing shot lists but at its heart, the position is helping businesses think creatively about their photography needs.  


All sales are inbound or with existing customers and there will be no cold outreach.  Performance is measured on sales conversion & revisions ratios. 

The Perfect Candidate

We are looking for a person who has a strong photography background. You could have experience working with photographers as an art director, creative director, brand manager or producer.  You could also be a seasoned freelance photographer who’s interested in a change or a college grad with a photo degree who’s interested in exploring the business side of things.  Being an account manager for another professional photo studio is exactly what we're looking for.  The key is you understand the nuances of how a professional photoshoot works.

  

You must be able to discuss shoot requirements, consider different photography styles, negotiate pricing and set up a POW photo-shoot or enable customers to use our self service platform. An understanding of how the photo will be used is important. Our customers are not usually creatives, they are typically small business owners who have never worked with a photographer before. Therefore, on calls or emails, the best sales tool is reviewing the customer's website or listing and discussing how we can set up their photoshoot so their photos stand out and look better than their competition.


The perfect candidate for this position has excellent written and verbal communication with others, an entrepreneurial spirit and a good memory.  Must be comfortable around computers and is confident with learning new software easily and quickly.  You must be an independent self starter that can work without direct supervision.


About POW! Photography

Photos are the only thing shoppers see before they buy a product online.  It's one of the most important parts of an online listing.  At POW, we create product photos for eCommerce businesses and Amazon sellers. If you think about Amazon, someone needs to photograph all those white background photos & that’s what we do!  

We make it easy.  Just order online, send us your products and we'll photograph your them on our professional sets. 

Check us out online!


Offering

  • Full-time: 37.5 hour a week
  • Pay: $17.50 - $20 an hour
  • PTO, Sick & Holidays
  • Due to covid this job will be remote until further notice.  Eventually you will work on location.
  • 401k (currently unmatched)
  • Fun and casual work environment

Requirements

Job Mission:

Work with new leads and existing customers to close inbound sales requests.  Ensure customers have a great experience and walk away with great photos. 


Requirements:

  • Strong Photography Background
  • Extensive computer skills
  • Great written and oral communication skills
  • Independent & self-motivated worker
  • Ability to work remote with personal computer + headset


Experience That's Not Required But Helpful

  • Ecommerce or Amazon FBA Experience
  • Inbound Sales Experience
  • Customer Service Experience
  • Experience Working Within A CRM


Soft Skills:

  • Talk clearly with customers and have a genuine interest in others.
  • Must be tech-savvy and able to learn new software quickly.
  • An excellent and thoughtful writer.
  • Keen attention to detail and highly organized.
  • A great memory that can remember names and faces easily.
  • Cool under-pressure and at ease with “tough” customer interactions.  


Responsibilities   

  • Reply To Inbound Calls, Emails, Chats Thoughtfully
  • Mock-up Estimates
  • Build, review and update shot list for customers so they are completed successfully
  • Conduct Service Demos
  • Maintain CRM
  • Follow-up with leads
  • Check-in with important customers 
  • Answer basic questions & solve level 1 problems